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samsung s6 update

Kelb
Level 1: Joiner
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‎29-05-2016 05:28

‎29-05-2016 05:28

Hi. 

 

A few weeks ago my mum's phone recieved a device update.  After it was installed it would no longer accept her fingerprint or password and needed a factory restore.  The exact same thing had happened again today. 

Any ideas

 

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Cleoriff
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‎29-05-2016 08:09

‎29-05-2016 08:09

Hi @Kelb She could try this to reset her fingerprint ( android central advice)

Applications > Application Manager > Fingerprint > Clear data.
Then reboot your phone. It should work after this.

If it keeps happening frequently you should get further advice by contacting Samsung directly http://www.samsung.com/uk/support/

0330 SAMSUNG (726 7864)

Monday to Saturday | 9am to 6pm

 

 

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Martin-O2
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‎07-06-2016 09:43

‎07-06-2016 09:43

@Kelb did you have any luck getting the finger print login working?

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