samsung s6 update

Kelb · ‎29-05-2016

Hi.

A few weeks ago my mum's phone recieved a device update. After it was installed it would no longer accept her fingerprint or password and needed a factory restore. The exact same thing had happened again today.

Any ideas

Cleoriff · ‎29-05-2016

Hi @Kelb She could try this to reset her fingerprint ( android central advice)

Applications > Application Manager > Fingerprint > Clear data.
Then reboot your phone. It should work after this.

If it keeps happening frequently you should get further advice by contacting Samsung directly http://www.samsung.com/uk/support/

0330 SAMSUNG (726 7864)

Monday to Saturday | 9am to 6pm

Veritas Numquam Perit

Martin-O2 · ‎07-06-2016

@Kelb did you have any luck getting the finger print login working?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

samsung s6 update

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)