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Wifi calling not working

dgibson
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I have been having issues with calling in my house. I know I have a bit of a black spot so I called up O2 and they told me I just needed to switch on the option on my phone, as I asked them about switching it on, on their end. That didn't work. They sent me a new sim, that didn't work either. I'm still getting patchy bits around my house. I've tried following the advice of others on this forum and going to the device setting, but this isn't showing on my account. It was there briefly but disappeared when I clicked on it. My broadband is with Virgin and I have volt services. I have a Samsung Galaxy A34 5G What can I do?

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Bambino
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@dgibson See if anything here helps: WiFi and 4G Calling: Everything You Need To Know (o2.co.uk)

If not you'll have to get back on to customer service.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Enlli
Level 68: Extraordinaire
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In many Galaxy phones it needs turning on in two places

First in the Call Settings in the Dialer app

Second in the pull down settings menu

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This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
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Presumably you are pay monthly @dgibson ? 

 

Wi-Fi calling is not available on PAYG. 👍 

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pgn
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@Oxonian wrote:

Presumably you are pay monthly @dgibson ? 

 

Wi-Fi calling is not available on PAYG. 👍 


As "...broadband is with Virgin and I have volt services...", one would assume Monthly, not PAYG, as Volt does not feature in the PAYG portfolio,  @Oxonian.

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MI5
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Obviously....

My broadband is with Virgin and I have volt services. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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