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s6 usb pc connection no longer works after update

Anonymous
Not applicable

Help !!

 

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

 

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

 

The lead is fine as my tablet still connects without issue.

 

samsung s6 - sm-g920f

android 6.0.1

 

any help appreciated !

 

thanks

 

dave

 

 

Message 1 of 25
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MI5
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That's really strange and I'm wondering if your port has any damage?
As Bambino suggests, I'd contact Samsung for them to have a look at phone as you seem to have proved it's definitely a handset issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 11 of 25
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Anonymous
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will do

Message 12 of 25
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anticpated
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Most USB chargers should work.If you have another with a mini-usb plug then I would try that to rule any port problems. Also a bit of guff in the ports can effect the connection.

Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Message 13 of 25
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Anonymous
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yeah tried 3 different leads / 2 pcs. port is clean...cant see any damage, strange how its happened right after the update, unless its coincidence.

Message 14 of 25
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MI5
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I'm sure we'd have heard many complaints if it was a direct result of the update.
I suspect an unfortunate coincidence.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 15 of 25
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viridis
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Swipe down on taskbar and change the USB mode to mtp of ptp
Message 16 of 25
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viridis
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Or, not of
Message 17 of 25
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Anonymous
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there is no option to do that , nothing appears in the notification bar like before .the phone just charges.

Message 18 of 25
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MI5
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You are still in mtp mode after the factory reset?
In your first post you said you had selected mtp and then factory reset so did you set mtp again afterwards?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 19 of 25
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Anonymous
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yeah , still in mtp mode.

Message 20 of 25
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