cancel
Showing results for 
Search instead for 
Did you mean: 

s6 usb pc connection no longer works after update

Anonymous
Not applicable

Help !!

 

My pc no longer recognises my s6 after the recent android update, when the usb cable is connected it now just charges the phone , no connection notification appears on the phone or pc. and kies obviously doesnt see that i have connected the phone

 

I have changed the usb configuration to debugging on and usb is set to mtp in the settings and i have factory reset the phone but it is still the same.

 

The lead is fine as my tablet still connects without issue.

 

samsung s6 - sm-g920f

android 6.0.1

 

any help appreciated !

 

thanks

 

dave

 

 

Message 1 of 25
3,346 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Phone was faulty, needed a new sub board, fixed within an hour at samsung support shop near me. Excellent service !

 

Thanks again people

 

Dave

 

 

View solution in original post

Message 22 of 25
1,558 Views
24 REPLIES 24

MI5
Level 94: Supreme
  • 122147 Posts
  • 609 Topics
  • 18945 Solutions
Registered:
It sounds like the drivers haven't loaded properly.
Try updating them from your control panel.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 25
3,231 Views

Anonymous
Not applicable

thanks , i have reinstalled the usb driver but it still doesnt work .

Message 3 of 25
3,230 Views

MI5
Level 94: Supreme
  • 122147 Posts
  • 609 Topics
  • 18945 Solutions
Registered:
Try the latest drivers from Samsung https://www.dropbox.com/s/jze4q58cspwnjwh/SAMSUNG_USB_Driver_for_Mobile_Phones.zip?dl=1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 25
3,221 Views

Anonymous
Not applicable

Thanks,  reinstalled them again , still nothing. 😕

Message 5 of 25
3,214 Views

MI5
Level 94: Supreme
  • 122147 Posts
  • 609 Topics
  • 18945 Solutions
Registered:
I'd try it on a different pc and also try a different lead.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 25
3,204 Views

Anonymous
Not applicable

just tried that , still nothing , it just charges ...grrrrrrrrr

Message 7 of 25
3,193 Views

Bambino
Level 73: Relic 
  • 18393 Posts
  • 880 Topics
  • 2146 Solutions
Registered:

Probably the earliest time to contact Samsung will be tomorrow, although you should be able to email them so they see it first thing in the morning.

http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 8 of 25
3,187 Views

Anonymous
Not applicable

thanks anyway everyone !

Message 9 of 25
3,184 Views

Bambino
Level 73: Relic 
  • 18393 Posts
  • 880 Topics
  • 2146 Solutions
Registered:

Good luck. Please come back and let us know when you get the issue resolved.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 10 of 25
3,181 Views