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s20 ultra

jon53
Level 1: Joiner
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Hi got new s20 ultra today but it wont make or receive calls or texts but s9 is fine

any advice please

Jon

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MI5
Level 94: Supreme
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@jon53 

You need to use your old SIM or do a SIM swap from your old SIM to activate the new 5g one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127069 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

@jon53 

You need to use your old SIM or do a SIM swap from your old SIM to activate the new 5g one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jon53
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Thank you up and running 

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MI5
Level 94: Supreme
  • 127069 Posts
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Registered:
You're welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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