cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

s20 ultra

jon53
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi got new s20 ultra today but it wont make or receive calls or texts but s9 is fine

any advice please

Jon

Message 1 of 4
261 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127032 Posts
  • 614 Topics
  • 21917 Solutions
Registered:

@jon53 

You need to use your old SIM or do a SIM swap from your old SIM to activate the new 5g one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
259 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 127032 Posts
  • 614 Topics
  • 21917 Solutions
Registered:

@jon53 

You need to use your old SIM or do a SIM swap from your old SIM to activate the new 5g one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
260 Views

jon53
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you up and running 

Message 3 of 4
252 Views

MI5
Level 94: Supreme
  • 127032 Posts
  • 614 Topics
  • 21917 Solutions
Registered:
You're welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
249 Views