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Rongtw
Level 3: Thinker
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Hi all

i recived a new samsung S6 on 21/2/17 from O2 insure , it developed a fault it wont hold a charge and only works plugged into charge lead.

Took it to O2 shop Guru and tried all sorts even hard reset to no avail so decided to sent to O2 repair on 19/4/17 .

have just had a txt from repair saying phone is not coverd by warrenty ????????

they say screen is damaged and want £240 to fix it ??

 

On my recipt from O2 shop it states Handset condition as Good no obvious damage . the O2 repair is sending the handset back to store so i can inspect the damage ??

 

so an not a happy bunny , any ideas as what to do next

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jonsie
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Check out ancientferguson's signature in the link above. From Superuser to steward in one fell swoop! 

Used, abused and done up like kippers. Me.... bitter? Yes still! 

Message 41 of 46
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Rongtw
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@Martin-O2

I hope that you keep me informed of any outcome from the escalation team .

With thanks Thanks!

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Martin-O2
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Sure no problem @Rongtw I'll let you know about any feedback I get on this wink

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adamtemp64
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@jonsie wrote:

Check out ancientferguson's signature in the link above. From Superuser to steward in one fell swoop! 

Used, abused and done up like kippers. Me.... bitter? Yes still! 


plus one

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 44 of 46
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browni
Level 21: Regular
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@jonsie wrote:

Check out ancientferguson's signature in the link above. From Superuser to steward in one fell swoop! 

Used, abused and done up like kippers. Me.... bitter? Yes still! 


In the same vein my signature was "SuperUser to Apprentice. You're Having a Giraffe"

 

 

#siwy
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jonsie
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Yes I remember that only too well....
Message 46 of 46
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