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can't send text messages even though I've downloaded the settings

Anonymous
Not applicable

Got new sim and had existing number transfered onto new sim and downloaded settings but can't send or receive texts messages

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MI5
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How long was the transfer as it needs a full 24 hours to complete fully.
You may also have the wrong type of SIM card so check your message centre number.
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120532 Posts
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How long was the transfer as it needs a full 24 hours to complete fully.
You may also have the wrong type of SIM card so check your message centre number.
http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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gmarkj
Level 53: Renowned
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also try turning the phone off and on again @Anonymous to make sure the new sim is fully registered on the network.
can you make and receive calls or is that not working either?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MercedesS
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Hello @Anonymous 

Did the pieces of advice help you out in the end? Thanks for letting us know Help

 

And thanks a lot @gmarkj and @MI5 for the help! As always, well done !

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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