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Rongtw
Level 3: Thinker
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Hi all

i recived a new samsung S6 on 21/2/17 from O2 insure , it developed a fault it wont hold a charge and only works plugged into charge lead.

Took it to O2 shop Guru and tried all sorts even hard reset to no avail so decided to sent to O2 repair on 19/4/17 .

have just had a txt from repair saying phone is not coverd by warrenty ????????

they say screen is damaged and want £240 to fix it ??

 

On my recipt from O2 shop it states Handset condition as Good no obvious damage . the O2 repair is sending the handset back to store so i can inspect the damage ??

 

so an not a happy bunny , any ideas as what to do next

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Anonymous
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@Rongtw O2 repairs have a habit of trying to make money from customers for unnecessary repairs. Complain here

 

http://www.o2.co.uk/how-to-complain

Message 2 of 46
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jonsie
Level 94: Supreme
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Hey get the phone back and send it off to Samsung. Make  sure the phone is in the same condition and hopefully check the IMEI number against the phone you sent in. Absolute joke of a company to many customers. 

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Rongtw
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 i took this before i took it to shop i have a video as well

josh phone.PNG

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jonsie
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Great, well done. Always best to have proof against these people. 

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Anonymous
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Great work. Now they shouldn't be allowed to get away with this scam

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Anonymous
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Following
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MI5
Level 94: Supreme
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@Martin-O2 I'm sure o2 would be interested to know more about this?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Rongtw
Level 3: Thinker
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any input from O2 would be nice Good Idea

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Anonymous
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@Marjo you need to see this 

Message 10 of 46
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