i recived a new samsung S6 on 21/2/17 from O2 insure , it developed a fault it wont hold a charge and only works plugged into charge lead.
Took it to O2 shop Guru and tried all sorts even hard reset to no avail so decided to sent to O2 repair on 19/4/17 .
have just had a txt from repair saying phone is not coverd by warrenty ????????
they say screen is damaged and want £240 to fix it ??
On my recipt from O2 shop it states Handset condition as Good no obvious damage . the O2 repair is sending the handset back to store so i can inspect the damage ??
so an not a happy bunny , any ideas as what to do next
Thanks for sharing the image of the returned phone @RongtwIt's very helpful for the escalation of this issue.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
Rewind over 7 years
.... and 7 years again
Interesting reading plus a guest appearance from an Anovo employee.
...... And just to convince us to deal with the manufacturer more good news
O2 nor any of the others will stop dealing with this company, reeks too much of an old boys network!
Is the same IMEI number that you sent in?
lol, I've just asked the same question on another forum.
lol now is that another lithium based community ? (tongue in cheek)
Track usage, upgrade and get support with the My O2 appDownload My O2