repair

[Rongtw]

Hi all

i recived a new samsung S6 on 21/2/17 from O2 insure , it developed a fault it wont hold a charge and only works plugged into charge lead.

Took it to O2 shop Guru and tried all sorts even hard reset to no avail so decided to sent to O2 repair on 19/4/17 .

have just had a txt from repair saying phone is not coverd by warrenty ????????

they say screen is damaged and want £240 to fix it ??

On my recipt from O2 shop it states Handset condition as Good no obvious damage . the O2 repair is sending the handset back to store so i can inspect the damage ??

so an not a happy bunny , any ideas as what to do next

[Martin-O2]

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@Rongtw wrote:

@Martin-O2  i have replied to your PM,  thanks

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Thanks @Rongtw just reading through it now. 

[browni]

Hello Ron!

[Rongtw]

Mr Browni ,, fancy seeing you here

[Rongtw]

Well some Good news O2 Complaints have just rang me , altho they dont hold up my complaint the will exchange the Dud phone with a new handset

Just have to wait forit to be returned to my store .

Thanks to all to posted and thanks to @Martin-O2

[MI5]

Good news
Hopefully O2 will investigate this internally @Martin-O2 as it happens all too often?

[jonsie]

They don't uphold the complaint but someone realises what a shambles has been happening at a once revered company.

[Martin-O2]

Great news @Rongtw! I'll still raise this case internally so that this situation can be reviewed. 

[browni]

Nice result @Rongtw

/me toddles off again...

[Rongtw]

@Martin-O2

Just for clarity , i have the phone back now 😞

compare this photo with the first !! this damage was done at ANOVO repair or in transit from the O2 shop !!

O2 Desperatly need to stop this happening

[MI5]

Is the same IMEI number that you sent in?