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on going coverage problems??

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Anonymous
Not applicable

on ‎24-10-2013 15:16

on ‎24-10-2013 15:16

how long is this going on and when will it get sorted. how can i a o2 customer be compensated??

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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

‎29-10-2013 10:26 - edited ‎29-10-2013 10:27

‎29-10-2013 10:26 - edited ‎29-10-2013 10:27

Seems strange that texts will work 100 yards down the road so I guess it must be something localised that is interfering but just to be sure check your message centre number is OK.

Message service centre settings
+447802000332 for Pay Monthly, or
+447802092035 for Pay & Go
Remember to check that the message centre number starts with +44 and not 0044

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎30-10-2013 22:24

on ‎30-10-2013 22:24

As I can send texts from other locations and make calls from locations where I can't send texts - I have to assume that it is something localised 

 

If it is localised I guess you're saying that the problem is not caused by my message centre number

 

I don't know what my message centre number is or how to check it - but if it is localised I guess I don't need to know.

 

I know people who use the O2 network and don't have a problem texting from the locations where I do have now a problem (it hasn't always been this way) but these people maybe use 4G phones - not sure if that makes a difference for texting.  I have a Samsung Galaxy Ace GT-S5830i on a monthly contract.

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Anonymous
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In response to Anonymous

on ‎01-11-2013 14:50

on ‎01-11-2013 14:50

Try use a simple phone like Samsung 1080i. In o2 shop £10. If it makes any change. Or did you have any accident with Ace, like fall?
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