no signal

Anonymous · ‎09-01-2017

I have a Samsung S7 Edge but its says emeegewncy calls only no sim inserted I have no idea if it has a sim or not can someone help please

MI5 · ‎09-01-2017

Hi there @Anonymous

Some things to try here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088
Has the phone been yours since new?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎09-01-2017

if no sim inserted that will be the issue all uk phones need a sim to register to the network

check here http://www.droid-life.com/2016/03/02/galaxy-s7-sim-sd-card-how-to/

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Anonymous · ‎09-01-2017

Take your back cover off or remove the sim slot & see if there is one inside. Did you have one supplied with the phone when you got it?

Anonymous · ‎09-01-2017

YES it was fine till ealrier ive tried stictching it off and on but no better at all i have no idea where the sim card is

MI5 · ‎09-01-2017

The sim will still be there unless you've removed it.
It may be faulty though so try an o2 shop to get a sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎09-01-2017

Did you get the phone new from O2?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎09-01-2017

https://status.o2.co.uk

Check to see if there any mast faults in your area

Martin-O2 · ‎16-01-2017

Hey @Anonymous did you find out what was causing your signal issues?

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