Solved: Re: annoyed

Anonymous · ‎08-11-2016

After getting my xperia z5 repaired (away two weeks) the device doesn't or takes one photo, then i have to restart it. Contacted Sony and had to do a system reset. Done this and turns out i need to log into google to get past the power screen, can't access anything until i do this. My log in details don't even work. Over £50 per month and had nothing but trouble with this phone and network.

MI5 · ‎08-11-2016

Download xperia companion to your PC and do a firmware repair http://support.sonymobile.com/global-en/tools/xperia-companion/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-11-2016

Download xperia companion to your PC and do a firmware repair http://support.sonymobile.com/global-en/tools/xperia-companion/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎08-11-2016

Might not bypass the protection,
Part of Xperia protect.
If it fails you need to contact Sony support to get the phone protection reset I'm afraid.

Marjo · ‎15-11-2016

Hi @Anonymous How are you getting on? Did the advice above help you out with your device?

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