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Anonymous
Posts: 0
Accepted Solution

annoyed

[ Edited ]

After getting my xperia z5 repaired (away two weeks) the device doesn't or takes one photo, then i have to restart it. Contacted Sony and had to do a system reset. Done this and turns out i need to log into google to get past the power screen, can't access anything until i do this. My log in details don't even work. Over £50 per month and had nothing but trouble with this phone and network.

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Posts: 100,437
Topics: 546
Solutions: 12,764
Registered: ‎04-04-2012

Re: annoyed

Download xperia companion to your PC and do a firmware repair http://support.sonymobile.com/global-en/tools/xperia-companion/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,329
Topics: 81
Registered: ‎14-01-2014

Re: annoyed

Might not bypass the protection,
Part of Xperia protect.
If it fails you need to contact Sony support to get the phone protection reset I'm afraid.



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Community Manager
Posts: 6,831
Registered: ‎23-07-2014

Re: annoyed

Hi @Anonymous How are you getting on? Did the advice above help you out with your device?

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