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apple watch not sending text/calling

Becks71
Level 1: Joiner
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on ‎25-11-2022 15:43

on ‎25-11-2022 15:43

My son has an apple phone and watch on O2. I have a phone which isn't on O2. At first he was able to call and text me from the watch but now he can't send texts or call my phone at all. His friend is on O2 and the texts go through no problem there.  I'm really annoyed because I got him the watch so that he can call me when he's out, but if I have to be on the same network then it's a complete waste of money.  Can someone enlighten me please on what the problem may be?

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MI5
Level 94: Supreme
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on ‎25-11-2022 19:14

on ‎25-11-2022 19:14

@Becks71 

It doesn't matter what network.

Have you checked to see if you've accidentally blocked his number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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