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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9866 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384553 Views
  • 4 replies
  • 0 kudos

Apple Watch ultra - Code 14

Hello I’ve purchased an Apple Watch ultra from O2 on Thursday (22nd) and I can see the data plan in MyO2, but I get this error when opening the data plan settings in the watch app on my phone:Oops, something went wrong. Try again and if the problem c...

huwp by Level 1: Joiner
  • 2464 Views
  • 9 replies
  • 0 kudos

Resolved! Sim only in old phone

I upgraded my phone yesterday and bought a sim only for my daughter - everything has transferred over from my old phone to the new but when my phone rings so does hers? Even tho she has her own new number now.. How can we rectify this?

HelenO by Level 1: Joiner
  • 693 Views
  • 3 replies
  • 0 kudos

O2 customer services say I’m a liar!

I joined virgin media on the ultimate volt bundle which is advertised as coming with an o2 sim with unlimited data. My unlimited data has dropped to 250gb. I called o2 only for the agent to deny it should be unlimited data despite me seeing it on the...

Anonymous by Not applicable
  • 3997 Views
  • 28 replies
  • 0 kudos

not working

i was trying to order i phone 14 pro through contract but i cant buy it saying that come after sometime.....

aslam1 by Level 1: Joiner
  • 488 Views
  • 1 replies
  • 0 kudos

Unable to set up Mobile Data on Apple Watch

I have just bought an Apple Watch and I need to set up the mobile data but after 3 conversations with O2 I’ve been unable to get it sorted.When I go to the Watch app and select mobile data, the option to set it up is grey/blacked out. It’s says my ac...

O2/DPD have lost or stolen my phone!

I sent my 13 pro max off to repair the screen last Wednesday. I never received tracking info off DPD and didn’t get any communication from o2 at all, so called up on Tuesday to be told I would have an update on Thursday. so I rang this morning to be ...

JoJoJo by Level 1: Joiner
  • 1203 Views
  • 3 replies
  • 0 kudos

Resolved! Moving existing Airtime plan

Hi Guys,I would kindly ask you for your help for moving my existing Airtime plan to my new Apple Watch.Calling at 202 is not helpful at all. One agent gave me instructions and then told that she is going to call me in 10 min (never happened), another...

Attila- by Level 1: Joiner
  • 923 Views
  • 1 replies
  • 0 kudos

Resolved! Moving provider/changing numbers with Apple watch

I've recently joined O2 on a SIM only plan for my wife and I'll be looking to port over her number from EE after her birthday. I'm getting her an Apple watch to go with it but when I try to order it, i have to join it to the temporary number assigned...

Resolved! £100 gift card

My £100 gift card was due a few days ago as it’s been over 90 days and I have had nothing. I keep emailing but I am getting no response. anyone else had this issue?