Solved: Warranty

roryskinner · ‎24-10-2017

Hello,

My Samsung S7 Edge is about a year old. The screen has started to display a thin purple/pink line down the side. I've noticed this on about 3 other Samsung phones. How can I get my phone replaced on warranty.

Thanks,

Rory

Cleoriff · ‎24-10-2017

Hi @roryskinner Samsung give a 2 year warranty. Your best bet is to ring Samsung directly

http://www.samsung.com/uk/info/contactus/

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎24-10-2017

Hi @roryskinner Samsung give a 2 year warranty. Your best bet is to ring Samsung directly

http://www.samsung.com/uk/info/contactus/

Veritas Numquam Perit

MI5 · ‎24-10-2017

Providing it's not deemed to be user damage it will be covered by warranty.
O2 can repair it but you'd be wise to talk to Samsung as advised.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-10-2017

I agree, send it to O2 at your peril....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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