Samsung Galaxy S7 not allowing me to leave message on landline answerphone

[Anonymous]

My Galaxy S7 won't allow me to leave messages on a landline answerphone - it rings, trips to answerphone and I can hear the message, but it then cuts out before I can leave a message. The other O2 phone in our family (a Note 4) can leave a message on the same answerphone - so it is my phone and not the number I am dialling.

Any ideas, please?

[MI5]

Does the landline have any call blocking facility at all?

[chrisymon · Accepted solution]

There is a s7 forum to follow re this 

https://forums.androidcentral.com/samsung-galaxy-s7/721404-cannot-leave-voicemail-when-calling-other...

[Cleoriff]

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@chrisymon wrote:

There is a s7 forum to follow re this 

https://forums.androidcentral.com/samsung-galaxy-s7/721404-cannot-leave-voicemail-when-calling-other...

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Although that link appears to be discussing other mobiles @chrisymon Whereas the op was talking about leaving answerphone messages on a landline?

[chrisymon]

Well  this was an issue as I have a s7 edge which had a similar issue, Took it to store which the guru followed the above link which resolved my issue.

I couldnt leave voicemail on bt line! but could leave on virgin cable. 

[Anonymous]

Thanks for your reply. No, there is no call blocking on the line that I'm aware of.

The landline is actually our home number, on Virgin. I'll try the tips from the AndroidCentral link to see if it works and report back...

[chrisymon]

i hope this works for you, but understanding that you are using virgin for your landline not sure if the problem would of been the same as mine. Hopefully they will solve it for you.

If you still encounter this issue call customer service and asked to be transfered over to tech support. They may be able to help a bit more if it is S7 voicemal glitch or network settings.

[MercedesS]

Hello @Anonymous, welcome back to the community!

Did you get it fixed? As you know, technical problems are complex, so please, if you keep having issues you need to call customer services so they can help you with a full diagnostics and raise a case to investigate further if needed. Talk to a guru and they should be able to help you!

Hope to see you back 

Thanks everyone for the help 

[Anonymous]

Well, some of the setting names were not the same but I switched off 4G calling (which looks like it is the same thing) then restarted the phone... and it worked!

Thank you everyone for your help.

[MercedesS]

Hello @Anonymous,

glad to see you got it fixed and that the community helped you 

We hope to see you around