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Unlocking Phone --- O2 Useless

Anonymous
Not applicable

Just paid off the remainder of my device plan and want to move elsewhere due to getting a better data deal.

 

But due to Sony replacing my faulty phone and thus having a new imei, the online request keeps telling me its not a o2 device when it still branded o2. Only o2 sim will work with phone.

 

Between calling South Africa and god knows where else. I get different answers. escalation after escalation and still no where.

 

So i have a phone I have bought and paid for and O2 wont unlock it thus making it a paperweight or forcing me to use a o2 sim.

 

A telecomunication company that can only email the unlatching team my email ffs.

Message 1 of 29
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Chris_K
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Registered:

We’ve caught up with our complaints team and we believe this should now be sorted for you @Anonymous? We’re sorry for the frustration caused – the issue was due to your replacement device not being recognised as an official O2 one on our systems which prevented the unlock code from being generated. We’ve been in touch with Sony and worked with them to get this resolved for you though. Sorry again, and let us know if you encounter any other issues


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Message 23 of 29
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MI5
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Dunno what the problem is but put the correct IMEI into the form here and it should work OK as long as you've used the phone on o2 network http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 29
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jonsie
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Message 3 of 29
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Anonymous
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The problem is the old IMEI is still being used to unlock the phone.

 

Im on Live chat the now and the latests is I need to call sony for a unlock code. nonsense

Message 4 of 29
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MI5
Level 94: Supreme
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Just put your current IMEI into the form I linked you to.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 29
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Anonymous
Not applicable

pent 6 hours on phone to them. hence the constant escalation and going no where with it.

Message 6 of 29
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Anonymous
Not applicable

i did and i get a txt saying sorry it cant be unlocked see email. goto email and reason is its not a o2 device.

 

live chat just said as they didnt give me the repleacment phone its not their issue

Message 7 of 29
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Cleoriff
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I was not aware Sony had anything to do with unlocking?...Why would they? Confused

Maybe someone more experienced will clarify....

Veritas Numquam Perit

Girl in a jacket
Message 8 of 29
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Anonymous
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They dont, its just o2 and useless operators.

Message 9 of 29
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Anonymous
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Im getting the Live chat person to email that they "O2" are nor responsible to unlock the device and its sonys problem.

Message 10 of 29
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