Unlocking Phone --- O2 Useless

[Anonymous]

Just paid off the remainder of my device plan and want to move elsewhere due to getting a better data deal.

But due to Sony replacing my faulty phone and thus having a new imei, the online request keeps telling me its not a o2 device when it still branded o2. Only o2 sim will work with phone.

Between calling South Africa and god knows where else. I get different answers. escalation after escalation and still no where.

So i have a phone I have bought and paid for and O2 wont unlock it thus making it a paperweight or forcing me to use a o2 sim.

A telecomunication company that can only email the unlatching team my email ffs.

[MI5]

Escalate to complaints mate. You are being told a load of bull http://www.o2.co.uk/how-to-complain

[Anonymous]

I emailed complaints today mate. So just need to wait and see how long it takes.

Just annoying As i was told 7 days and my new sim is here and now I am paying for o2 tarrif and new tarrif.

How bad can a customer service be. Even on the phone to them. 

You get a persons name whihc is useless cos you cant get that person again and they cant transfer calls

[MI5]

I know - It;s hopeless at the mo. Something has to change or else there will be no customers left to serve.
You can also Google for the CEO's email and send them a moan too.....

[Anonymous]

ahaha he / she would love that.

I nearly didnt have a phone as I was so close to imbedding it in the wall He is the email I just got

Dear Chris Rooney

Thank you for your unlatching request for IMEI 3575900606*****. The 
mobile number that you provided is 0759062****

I'm sorry, we have not been able to unlatch your device at this time. 
The reason given is:

This is not an O2 device, it will not be possible for us to provide an 
unlatching code. Please contact the handset manufacturer for the same.

Thank you,

O2 Customer Service

[MI5]

Like I said before, it's bull.
If it is definitely locked, only o2 can unlock it.
Looks like the CEO's office is the next step

[Anonymous]

Unreal. O2 refusing to unlock phone as they never issued me witht he replacement phone as it was the manufacturer. Keep getting We will escalate that to the unlatching team. then same you get oh the last person didnt do it right, fckn groundhog day.

Then a bright spark told me to take it to a 3rd party to unlock yet sony says this cancels my warrenty.

£480 paperweight.

[jonsie]

You emailed the CEO yet?

[MI5]

There's no hope for the future of O2's CS the way things are at present.....

[Toby]

Hi @Anonymous,

I'm Toby, the community manager. Sorry to hear about this. Please feel free to send me a PM (using the link in my signature) and we can see what options you have.

[Anonymous]

lol yes and got a standard reply for a complaint.