Solved: Unlocking Phone --- O2 Useless

Anonymous · ‎15-11-2015

Just paid off the remainder of my device plan and want to move elsewhere due to getting a better data deal.

But due to Sony replacing my faulty phone and thus having a new imei, the online request keeps telling me its not a o2 device when it still branded o2. Only o2 sim will work with phone.

Between calling South Africa and god knows where else. I get different answers. escalation after escalation and still no where.

So i have a phone I have bought and paid for and O2 wont unlock it thus making it a paperweight or forcing me to use a o2 sim.

A telecomunication company that can only email the unlatching team my email ffs.

Chris_K · ‎19-11-2015

We’ve caught up with our complaints team and we believe this should now be sorted for you @Anonymous? We’re sorry for the frustration caused – the issue was due to your replacement device not being recognised as an official O2 one on our systems which prevented the unlock code from being generated. We’ve been in touch with Sony and worked with them to get this resolved for you though. Sorry again, and let us know if you encounter any other issues

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View solution in original post

MI5 · ‎15-11-2015

Dunno what the problem is but put the correct IMEI into the form here and it should work OK as long as you've used the phone on o2 network http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-11-2015

Try calling them on 202 if you are contract. 4445 on payandgo.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎15-11-2015

The problem is the old IMEI is still being used to unlock the phone.

Im on Live chat the now and the latests is I need to call sony for a unlock code. nonsense

MI5 · ‎15-11-2015

Just put your current IMEI into the form I linked you to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-11-2015

pent 6 hours on phone to them. hence the constant escalation and going no where with it.

Anonymous · ‎15-11-2015

i did and i get a txt saying sorry it cant be unlocked see email. goto email and reason is its not a o2 device.

live chat just said as they didnt give me the repleacment phone its not their issue

Cleoriff · ‎15-11-2015

I was not aware Sony had anything to do with unlocking?...Why would they?

Maybe someone more experienced will clarify....

Veritas Numquam Perit

Anonymous · ‎15-11-2015

They dont, its just o2 and useless operators.

Anonymous · ‎15-11-2015

Im getting the Live chat person to email that they "O2" are nor responsible to unlock the device and its sonys problem.

O2

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