Unlocking Phone --- O2 Useless

[Anonymous]

Just paid off the remainder of my device plan and want to move elsewhere due to getting a better data deal.

But due to Sony replacing my faulty phone and thus having a new imei, the online request keeps telling me its not a o2 device when it still branded o2. Only o2 sim will work with phone.

Between calling South Africa and god knows where else. I get different answers. escalation after escalation and still no where.

So i have a phone I have bought and paid for and O2 wont unlock it thus making it a paperweight or forcing me to use a o2 sim.

A telecomunication company that can only email the unlatching team my email ffs.

[Anonymous]

Its Scary. A big letdown is the different CS centers and not being able to get the last person you have dealt with. So you then enter groundhog day

[Cleoriff]

Did you PM @Toby as he suggested @Anonymous ?

[Chris_K · Accepted solution]

We’ve caught up with our complaints team and we believe this should now be sorted for you @Anonymous? We’re sorry for the frustration caused – the issue was due to your replacement device not being recognised as an official O2 one on our systems which prevented the unlock code from being generated. We’ve been in touch with Sony and worked with them to get this resolved for you though. Sorry again, and let us know if you encounter any other issues

[Anonymous]

Finally got the email this evening. But Sony already picked up the phone as O2 told me today it would be 10 days.

I just dont have any luck at all.

Thanks to all for the help. Cant belive how poor (outwith this) the customer service has been. Really the worst I have dealth with.

Pity as thats 2 contracts I have now cancelled and I have been with o2 since bt cellnet days.

Thnks again.

[MI5]

It really shouldn't be so difficult, should it?

[Anonymous]

Can I get my phone unlocked for free

[Anonymous]

Please reply to my texts

[jonsie]

You can if you are monthly contract.

If you are P&G and your phone has been on the network for 12 months (iphone exception) you need £15 credit and fill in the form here :

Unlock An O2 Mobile

[MI5]

Also a community help thread here
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...