Unlatching code for Sony Xperia xz premium

[Nat1231]

Hi I gave my old Sony xz premium to friend but she is moving abroad at the end of the July and I already got issued 2 different unlatching code for the phone from O2 but they don't work but she will have to have to put it a foreign sin card in it so really could use a code which work and the chat function doesn't work so I thought I try here 🤷🏻‍♀️🤷🏻‍♀️ a

[jonsie]

How to unlock

Guide: Unlocking an O2 phone to use a different SIM card 

How many times has the code been entered?

[Bambino]

@Nat1231 See this: https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Nat1231]

I've tried both codes about 3 or 4 times as I thought I mistyped it for the first code from O2 that didn't work so they gave me another one that didn't work either 🤦🏻‍♀️🤦🏻‍♀️ but know I need to really get that phone unlocked before my friend moves abroad they told me they need to get unlatching code from Sony but it just feel like they're giving my random codes 🤷🏻‍♀️

[jonsie]

It may be hardlocked now so maybe admin can help

@Marjo  @Martin-O2   @LukasB ?

[LukasB]

Thanks @jonsie for tagging us in. Sorry @Nat1231 you are having trouble trying to unlock your phone. I can see if we can get someone on our end who can help you with this issue. I will need additional details from you so I will send you a private message here on the community.