Solved: Re: Unfreeze (MCK) Code

JoJo5 · ‎10-07-2020

Hi,

Second time posting this, hope I have the right place.

I need an unfreeze (MCK) code for a Samsung that is locked to o2, and has had the network provided code entered too may times so it is "permanently locked". Does anyone have any positive experience with purchasing one of these from a website, and if so which one? I'm aware I will have to pay for this.

Thanks

MI5 · ‎19-01-2021

@Martin-O2 @LukasB ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎10-07-2020

@JoJo5

If it is asking for a DeFreeze code then, i would look at the reviews on, the service.

If it is saying permantely locked then it will need to go back to Samsung

https://www.samsung.com/uk/support/ and scroll to the bottom for support

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎10-07-2020

@JoJo5

@Martin-O2 can help you but he won't be around until Monday now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎14-07-2020

Hey @JoJo5 just checking if this has been sorted or if you still need assistance?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

JoJo5 · ‎14-07-2020

Hi @LukasB no, this hasn't been sorted yet.

LukasB · ‎14-07-2020

Hey @O2Debbie @O2Karl @O2William do you have an idea?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2William · ‎14-07-2020

@LukasB

having a look into this.

MI5 · ‎14-07-2020

@Martin-O2 knows how to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JoJo5 · ‎15-07-2020

Thank you @O2William

KimD · ‎09-12-2020

@JoJo5did you get a result? @O2William are you able to help with this?

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