Unable to send or receive text messages

adi52 · ‎09-12-2020

Hi,

suddenly my phone stopped sending or receiving text messages.

I have tried soft reset, removing and reinserting sim.

Can someone help ?

Regards

adi

PhoneChanger · ‎09-12-2020

Hi @adi52 could you advise what phone you have? also just to confirm are all your bill payments up to date?

adi52 · ‎09-12-2020

LGV30, yes bill payments are upto date and i can receive/make calls

MI5 · ‎09-12-2020

@adi52

I've seen 3 such threads this morning already.

Is there a network issue @LukasB ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎09-12-2020

Not to our knowledge @MI5 - will double check!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

LukasB · ‎09-12-2020

@MI5 no network issues right now - all running smotthly must really be a concidence

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎09-12-2020

OK thanks @LukasB

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎10-12-2020

@adi52

Can you check for an update to carrier settings on your LG, which would have been pushed down in the past few days.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

adi52 · ‎10-12-2020

what exactly am looking for ?

Under Network settings

Network - O2 -UK

Signal Strength - 97dBm 43 asu

Mobile Network type -4G

Service State - In service

Mobile Network State - Disconnected

IP address - <list of ip adresses>

MI5 · ‎10-12-2020

I too am intrigued by carrier file updates for android?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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