Solved: Trade-in extra £250 when purchasing Z flip/fold 3

NickyA07 · ‎23-09-2021

Hi,

I just order the Z fold 3 with the trade-in option. Got an amount of roughly £270 for my old samsung phone. Just got the email confirmation but the extra £250 wasn't applied. How do I apply it?

Thanks

MI5 · ‎23-09-2021

@NickyA07

You enter your order number as the voucher code but it doesn't work until you have received and used your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-09-2021

@NickyA07

You enter your order number as the voucher code but it doesn't work until you have received and used your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

NickyA07 · ‎23-09-2021

Oh, thank you very much I'll try doing that when my new phone arrives.

MI5 · ‎23-09-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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