Virus

Daeda23 · ‎27-09-2021

Hi my phone was infected with a virus so 02 informed me they were blocking my outward text messages and to remedy this I needed to do a factory restore, I have done this but my text messages are still blocked. Does anyone know how to remedy this.

MI5 · ‎27-09-2021

@Daeda23

I've never heard such rubbish.

Call O2 again and get someone sensible to look into it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎28-09-2021

If you are concerned your phone has a virus, try downloading an app called Malwarebytes from the Google Play store and run it @Daeda23

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

RafaC · ‎28-09-2021

Hey @Daeda23 did you manage to sort it out?

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