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Trade-in extra £250 when purchasing Z flip/fold 3

NickyA07
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Hi,

I just order the Z fold 3 with the trade-in option. Got an amount of roughly £270 for my old samsung phone. Just got the email confirmation but the extra £250 wasn't applied. How do I apply it?

Thanks

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MI5
Level 94: Supreme
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@NickyA07 

You enter your order number as the voucher code but it doesn't work until you have received and used your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@NickyA07 

You enter your order number as the voucher code but it doesn't work until you have received and used your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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NickyA07
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Oh, thank you very much I'll try doing that when my new phone arrives.

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MI5
Level 94: Supreme
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  • 18166 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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