on 03-11-2016 11:07
I'll feed that back @adamtemp64,
I'm very sorry to hear that you're not happy with this outcome @G_d and I will share this experience with the team to see if we can improve on this in any way in future.
I don't see how any sane customer could be happy with this insight into how O2 treat us and how little regard they have for their Pay Monthly customers. This was a formal complaint, in which O2 upheld their own policy to not notify the customers who would be affected by the almost doubling in the price of an international text.
on 03-11-2016 11:09
@G_d I would use the ombudsman service so that o2 can be bought to task over the issue and this will be fed back to ofcom and remember that ofcom fined Vodafone recently.
You may be right @adamtemp64 , but I've wasted enough of my own precious time and energy on this, and now that I've made my decision to leave O2 I'll leave it to someone else to fight that cause if they want to.
on 03-11-2016 11:15
or just fill 1 more form in here so ofcom is aware https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/customer-service https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 03-11-2016 19:56
on 06-11-2016 14:45
Having started this thread, I also didn't receive any notification of charges going up either.🤔 And I am still waiting for o2 to tell me they are stopping their email service 😀.(pay monthly for many years)
on 06-11-2016 14:49
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 06-11-2016 15:20
I don't believe they notified anyone about the closing of the email service. It just disappeared from the contact page and a generic response to any email sent.