Texting abroad charges

[Slushpuppy1]

Hi all. I occasionally text my dad in lanzarote(he has a sim card for there) it usually costs around 16p per text. The last couple of texts I have sent are now costing 26p per text. I can't find anything about price rises. I am on a pay monthly contract. Can you shed any light on this please

[G_d]

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@Toby wrote:

I'll feed that back @adamtemp64,

I'm very sorry to hear that you're not happy with this outcome @G_d and I will share this experience with the team to see if we can improve on this in any way in future.

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I don't see how any sane customer could be happy with this insight into how O2 treat us and how little regard they have for their Pay Monthly customers. This was a formal complaint, in which O2 upheld their own policy to not notify the customers who would be affected by the almost doubling in the price of an international text.

[G_d]

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@adamtemp64 wrote:

Thanks Toby

@G_d I would use the ombudsman service so that o2 can be bought to task over the issue and this will be fed back to ofcom and remember that ofcom fined Vodafone recently.

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You may be right @adamtemp64 , but I've wasted enough of my own precious time and energy on this, and now that I've made my decision to leave O2 I'll leave it to someone else to fight that cause if they want to.

[adamtemp64]

or just fill 1 more form in here so ofcom is aware https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/customer-service https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

[Cleoriff]

Just caught up with this thread and I have to say I am appalled. I am a contract customer and travel abroad frequently. I do have O2 Travel but have considered opting out.....A very shady practice only informing a select few. Every O2 customer should have been told.

[Slushpuppy1]

Having started this thread, I also didn't receive any notification of charges going up either.🤔 And I am still waiting for o2 to tell me they are stopping their email service 😀.(pay monthly for many years)

[MI5]

Don't hold your breath

[jonsie]

I don't believe they notified anyone about the closing of the email service. It just disappeared from the contact page and a generic response to any email sent.