Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 1: Joiner
Posts: 19
Registered: ‎16-09-2016

Re: Texting abroad charges


@Toby wrote:

I'll feed that back @adamtemp64,

I'm very sorry to hear that you're not happy with this outcome @G_d and I will share this experience with the team to see if we can improve on this in any way in future.


I don't see how any sane customer could be happy with this insight into how O2 treat us and how little regard they have for their Pay Monthly customers. This was a formal complaint, in which O2 upheld their own policy to not notify the customers who would be affected by the almost doubling in the price of an international text.

Highlighted
Level 1: Joiner
Posts: 19
Registered: ‎16-09-2016

Re: Texting abroad charges


@adamtemp64 wrote:

Thanks Toby

 

@G_d I would use the ombudsman service so that o2 can be bought to task over the issue and this will be fed back to ofcom and remember that ofcom fined Vodafone recently.

 

 


You may be right @adamtemp64 , but I've wasted enough of my own precious time and energy on this, and now that I've made my decision to leave O2 I'll leave it to someone else to fight that cause if they want to.

Highlighted
Posts: 16,427
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,314
Registered: ‎13-08-2008

Re: Texting abroad charges

or just fill 1 more form in here so ofcom is aware https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/customer-service https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Posts: 86,670
Topics: 729
Registered: ‎14-01-2013

Re: Texting abroad charges

Just caught up with this thread and I have to say I am appalled. I am a contract customer and travel abroad frequently. I do have O2 Travel but have considered opting out.....A very shady practice only informing a select few. Every O2 customer should have been told.Evil

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 3: Thinker
Posts: 10
Registered: ‎25-04-2013

Re: Texting abroad charges

Having started this thread, I also didn't receive any notification of charges going up either.🤔 And I am still waiting for o2 to tell me they are stopping their email service 😀.(pay monthly for many years)

Highlighted
Posts: 100,524
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: Texting abroad charges

Don't hold your breath Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Texting abroad charges

I don't believe they notified anyone about the closing of the email service. It just disappeared from the contact page and a generic response to any email sent.