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Level 1: Joiner
Posts: 1
Registered: ‎01-08-2018
Accepted Solution

Text messages with pics attached + Help

Slight problem when I sent a text message and attach a photo no one can see the picture....used to be able to do this no problem on other network has anyone got a fix
Posts: 108,667
Topics: 561
Solutions: 14,393
Registered: ‎04-04-2012

Re: Text messages with pics attached + Help

Hi @Helen try texting the word "Active" to 2020 then save the settings that get sent back to you. Reboot the phone and try again.
You can also use WhatsApp etc to send pictures for free if the other person has the same app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 92,833
Topics: 751
Registered: ‎14-01-2013

Re: Text messages with pics attached + Help

[ Edited ]

@HelenAlso remember to tell the recipients of the picture that they need to have mobile data turned on to be able to download the images...

I usually use Messenger to send pictures to friends (over WiFi)

*The Game Is On*

Level 68: Extraordinaire
Posts: 15,824
Registered: ‎31-03-2010

Re: Text messages with pics attached + Help

[ Edited ]

@Helen Sending photos via text message is a very expensive option, both for you and the recipient. Use the apps that have been suggested instead.


Posts: 81,242
Topics: 576
Solutions: 3,926
Registered: ‎04-01-2009

Re: Text messages with pics attached + Help

55p per message is crazy when there are so many different options out there. If the other person doesn't have the same wifi app needed then simply email the picture. Everyone has an email address.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Text messages with pics attached + Help

Hi @Helen, and welcome to the forum Wave


There's a lot of useful info in the replies above, please take a look and let us know if it answers your question or if you'd like some more help smiling

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