Sony Z2 Sim not working

[Anonymous]

Hi

could anyone tell me if I am doing anything wrong.  I have a Z2 refurbished but it came with no sim holder. I have purchased the holder and the instructions I found are confusing, they say to put the sim face down in the tray and to insert into the phone with the contacts facing the back of the phone.  I did this and the phone restarted but still says no sim card inserted.

[Anonymous]

Have you inserted the sim correctly? Is it the correct sized sim for that phone? Have you done a sim swap?

we have a couple of Sony experts on here @MI5& @viridis who will be more help

[Anonymous]

yeah, micro sim, diagram on holder shows which way it is supposed to go, have tried with contacts facing back and front  of phones and tried with 2 sims

[jonsie]

Where did you get the phone?

[Anonymous]

Brighthouse, they are not very helpful

[MI5]

The sim and tray will only go in one way (without excessive force).

[MI5]

Here is a video 

[Anonymous]

yep, followed the video, card in correct, phone automatic restarted saying sim card inserted, but still says no sim card after rebooting

[jonsie]

Sounds like a faulty phone....

[Bambino]

Is the sim from a different phone or is it a new sim? If new, have you done a sim swap or activated it?