Sony Z2 Sim not working

[Anonymous]

Hi

could anyone tell me if I am doing anything wrong.  I have a Z2 refurbished but it came with no sim holder. I have purchased the holder and the instructions I found are confusing, they say to put the sim face down in the tray and to insert into the phone with the contacts facing the back of the phone.  I did this and the phone restarted but still says no sim card inserted.

[Anonymous]

How to activate it, when the phone won't even register the sim is in the phone

[Bambino]

Good point. As has been said it's probably a faulty phone, and you should be contacting the seller, but as you've already said they haven't been very helpful, you may be the owner of a paperweight.

[MI5]

Has this sim worked previously or is it a new one?
Do you have another phone to try it in?
You may need to call cs and get it activated if it's not been done previously http://www.o2.co.uk/contactus

[Anonymous]

it's a new sim, put it into another phone, o2 have activated it, but still says no sim card in the first phone.

[jonsie]

It has to be either a faulty phone or the sim cards have expired. I would be having a look on Checkmend.

[Anonymous]

yeah, it's a faulty phone, will be taking it back next week, even though it's refurbished, they can't sell it as a working phone if it don't work

[MI5]

Very true....

[Cleoriff]

If you bought it from Brighthouse was it a new or refurbished phone @Anonymous?

Not that it makes any difference as either way it should be working....

Apologies I have just read back that its refurbished...

[Bambino]

Deleted by me

[jonsie · Accepted solution]

Take it back for a full refund or an exchange.