Sony Xperia cutting calls after 17 minutes
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on 11-06-2019 14:14
My Sony Xperia is cutting me off from conference calls after 17 minutes. It did it 3 times in a row at the 17 minute mark so I'm sure this is not me pressing something and not a network connection issue. Is it a setting on the phone or something O2 has imposed?
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on 11-06-2019 14:51
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on 11-06-2019 14:51
Seems to be a Sony day today. @Rosy Here is the link for Sony support:https://www.sony.co.uk/electronics/support
I will also tag @viridis who is our resident Sony expert.
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on 11-06-2019 15:24
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on 11-06-2019 15:24
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11-06-2019 21:57 - edited 11-06-2019 21:57
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11-06-2019 21:57 - edited 11-06-2019 21:57
Does the phone restart when this happens?
What happens on a standard call?
If it does it could be weird issue that has developed in Android and could be fixed with a factory reset or it could be a battery issue where the battery isn't supplying a constant current.
Make sure you back up your contacts to Google https://support.sonymobile.com/global-en/xperiaxa/userguide/backing-up-contacts/#gref
Then do a factory reset https://support.sonymobile.com/global-en/xperiaxa/faq/apps-&-settings/the-phone-freezes-or-applicati...
If that doesn't fix it you'll need to get it looked at.
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on 11-06-2019 22:10
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on 11-06-2019 22:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-06-2019 22:14
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on 11-06-2019 22:22
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on 11-06-2019 22:22
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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