Smartphone not working 17m old

[Jenny105]

Hi   suddenly my Amplicomms smartphone M9500-p1 stopped working 

A notifications box appeared over the top of the Messenger page. 

It was Rebooted  to correct the error but only a blank black page with tiny writing on 4 lines, including an  < moving up and down

The case felt warm

Does anyone recognise the symtoms ?  Is there any chance its  repairable - Ill try Amplicomms tomorrow . 

Ive worked its cost me approx 10.20 a month in terms of the phone itself  plus approx 5.00 for 02 monthly charge.

[Cleoriff]

@Jenny105 

I wonder if it needs a replacement battery?

You could recharge it again and see what happens after an hour or so?

[MI5]

Hi @Jenny105 

Sounds like it's gone into a bootloop.

It may not be the end of the road as a repair shop could reflash the firmwar but you could try holding the power button for 20-30 seconds to force a reboot.

[Bambino]

You can buy a brand new one for £175 on Amazon, which is what you've already paid in 17 months and then get a sim only contract.

[MI5 · Accepted solution]

@Jenny105 

I've just checked and there is a 2 year warranty so at 17 months old you're covered for a repair or replacement anyway http://amplicomms.com/index.php?en_faq

[Jenny105]

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@Cleoriff wrote:

@Jenny105 

I wonder if it needs a replacement battery?

You could recharge it again and see what happens after an hour or so?

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Hi   Ive recharged the battery    the same words came up on the background. After a while the screen went blank and will not switch on.       But thanks.  I might try a replacement battery

[Jenny105]

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@MI5 wrote:

Hi @Jenny105 

Sounds like it's gone into a bootloop.

It may not be the end of the road as a repair shop could reflash the firmwar but you could try holding the power button for 20-30 seconds to force a reboot.

I tried recharging the battery as it had got VERY low. I tried the 20-30secs yesterday and the same small words appeared but after a while even those disappeared.

How does one find a reputable repair shop?  This is something ive never used before

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[Jenny105]

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@MI5 wrote:

@Jenny105 

I've just checked and there is a 2 year warranty so at 17 months old you're covered for a repair or replacement anyway http://amplicomms.com/index.php?en_faq

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Hi,  I tried the Ammplicomms website which suggested approaching the company I bought it from (Action for Hearing Loss)    But I will try Ammplicomms advice service tomorrow.    Thanks.

PS i went to Spain last week . Wifi was used a couple of times . Could the phone have caught Spanish bug !!?

[MI5]

No, I doubt it's caught anything like that, just a random computer glitch

[Jenny105]

I phone the seller  Action for Hearing Loss. They agreed it sounded like was a computer error.  Its been posted back in original box, well padded and full price postage for replacement insurance if lost in the post.      Fingers crossed . I miss the thing