Solved: Opening pictures

Poppysmum · ‎12-06-2019

Samsung A50

My phone can send pictures but i found out last night i cant receive pictures.

Why please ?

Do i need to change a setting ?

I had to text person and ask them to WhatsApp the pic because it couldnt open on my phone in messages 😞

MI5 · ‎12-06-2019

@Poppysmum

You need to have data turned on even if on wifi.

If you do, try texting the word "ACTIVE" TO 2020.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-06-2019

@Poppysmum

You need to have data turned on even if on wifi.

If you do, try texting the word "ACTIVE" TO 2020.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎12-06-2019

I turned data on and pic was there in text

Simples

Now i got to remember this lol

MI5 · ‎12-06-2019

No worries

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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