Setting up outgoing mail on Android device using O2 SMTP server

[Anonymous]

Hope somebody can help me, my main email account is a Karoo one, I have set this up to receive incoming mail with no problems.

However I have never been able to set up outgoing mail, I have followed what appears to be the general advice on the internet which is to set the outgoing settings as follows:

SMTP server:   smtp.o2.co.uk

Port:                    25

Security type:  None

Require sign-in:  ticked

Username: My O2 username

Password: My O2 password

When I click 'Done' it comes up with a box displaying 'Checking outgoing server settings' for a few seconds and then comes back with the following:

"! Could not finish

The server does not support the authentication methods"  with an option to 'Edit details' which when clicked takes me back to the outgoing settings and I note that it always changes the Port back to 587.

Any help gratefully accepted!!

[Cleoriff]

Yes I have just looked. it says Hull and some parts of East Yorkshire on Google..and found this on Wikipedia

http://en.wikipedia.org/wiki/Karoo_%28internet_service_provider%29

[MI5]

Not much use to us in Cov then.....

[jonsie]

Or here in the capital of England....

[Cleoriff]

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@MI5 wrote:
Not much use to us in Cov then.....

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Not a very good reputatioon apparently. Read one report of third worst in UK...

[Anonymous · Accepted solution]

Hope this helps.

smtp.o2.co.uk going through Karoo most likley will fail as most ISP do not allow relay this is to protect from spam mail sent from their servers and then getting black listed.(The fact you are trying to send xxxxx@o2.co.uk mail address through Karoo server is a no go). At work our exchange server is configured not to allow mail relay only addresses with company domain can send through it. The easyest way arround it is get a domain name hosted with a hosting company that provides SMTPAUTH (Secure SMTP). With that you can send your o2 mail but using their SMTP servers which you will have to log into with details they provide. One that comes to mind is namesco.

Hope this helps.

[Anonymous]

I'm not sure if you solved this. I have a talktalk broadband provider and a completely different email provider. My main PC outgoing email settings are talktalk - port 25 - and if I use those on my mobile, when connected via home wifi they work fine, but at no other time.

My permanent solution - ALMOST as you tried - smtp.o2.co.uk through port 25 - but not requiring authentication, and before sending mail turn OFF wifi. Right pain but it works. I wonder if I can request a software upgrade to do a wifi poll and depending on whether enabled it chooses different outgoing mail servers?

[Anonymous]

Bump

Just replaced/upgraded my phone - still the same problem, still the same workaround - and still a pain!  Come on O2 - let's have a means to authenticate your SMTP stored on your O2 phones without having to disconnect the Wi Fi.

[MI5]

Use a different email app.
I use the gmail app and can send and receive on all my addresses on WiFi or mobile data.

[Cleoriff]

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@MI5 wrote:
Use a different email app.
I use the gmail app and can send and receive on all my addresses on WiFi or mobile data.

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Must admit after being dragged kicking and screaming into the world of Gmail...it is pretty damn good

[jonsie]

I use GMail on the tablet but use myMail on the phone (handles 9 different emails).