Setting up outgoing mail on Android device using O2 SMTP server

[Anonymous]

Hope somebody can help me, my main email account is a Karoo one, I have set this up to receive incoming mail with no problems.

However I have never been able to set up outgoing mail, I have followed what appears to be the general advice on the internet which is to set the outgoing settings as follows:

SMTP server:   smtp.o2.co.uk

Port:                    25

Security type:  None

Require sign-in:  ticked

Username: My O2 username

Password: My O2 password

When I click 'Done' it comes up with a box displaying 'Checking outgoing server settings' for a few seconds and then comes back with the following:

"! Could not finish

The server does not support the authentication methods"  with an option to 'Edit details' which when clicked takes me back to the outgoing settings and I note that it always changes the Port back to 587.

Any help gratefully accepted!!

[MI5]

I've never used O2's server (always use my email providers) and I'm not even sure if it's still running now.
There's a lot of confusion over O2's email and the migration to Sky.
Meanwhile I'd try Karoo's settings:
The SMTP server is smtp.karoo.co.uk.
The Security type is None.
The Port is 25.
Untick Require sign-in.

[Anonymous]

Thanks for the info, certainly explains why I was getting nowhere with the O2 server address!

[MI5]

Let us know if it helps at all.......?

[Anonymous]

Tried the Karoo settings but it cam up with the following:

!Could not finish

Cannot connect to server 554 smtpout.kcom.com

I seem to remember reading that Karoo outgoing (unless connected via wifi) had to be set up to go through the service providers server; so if the O2 smtp server is no longer running this would appear to be an unsolveable problem?

Unless I sign up with someon elses email and use their server to send Karoo mail - would that even work?

Has anybody ever set up Karoo to send outgoing on an Android device successfully?

[MI5]

I've never heard of Karoo until you mentioned them....
Help here http://www.kc.co.uk/help-and-support/article/how-do-i-setup-email-on-an-android-device
You can always set up your gmail account to handle your Karoo mail and use google's smtp relay to send.
https://support.google.com/mail/answer/56283?hl=en

[jonsie]

I too have never heard of Karoo mail. http://www.kc.co.uk/help-and-support/article/how-do-i-setup-email-on-an-android-device

If that link doesn't help I would just set it up online and to forward mail to any other email account such as gmail although that won't give you access to all subfolders.

EDIT sorry, same link:smileysad:

[Beenherebefore]

I'm surprised both of you have never heard of Karoo....ISP for the Hull area (was known as Kingston) and the sole supplier of telecommunications in the area.

[Cleoriff]

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@Beenherebefore wrote:

I'm surprised both of you have never heard of Karoo....ISP for the Hull area (was known as Kingston) and the sole supplier of telecommunications in the area.

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Must admit I have never heard of Karoo either? Is it used anywhere other than the Hull area?

[Beenherebefore]

Karoo are part of the Kcom Group who are a telecoms provider across the UK but they have (AFAIK) a monopoly within the Hull area.

Because their cabling from the exchange is of a different spec to BT's not many other providers have bothered with LLU although Karoo must operate within the same legislation as BT and offer wholesale services.

Google it for the full SP