Set up

[AlClaire]

I'm new to O2 going from Android to Apple. Moving from another network and wanting to keep my current number. I've received my new phone but nothing else. Do I put my current sim in new apple phone then attempt setting up? 

[MI5 · Accepted solution]

@AlClaire 

You can't use your old sim.

You will need the O2 contract sim which should have come with your phone.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks