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Community Manager
Posts: 6,989
Registered: ‎23-07-2014

Re: Seemingly impssible to unlock Sony Xperia XA

Hi @Anonymous , hope you had a nice long weekend! Has there been any progress with your phone since the 23rd? Smiley Happy

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Anonymous
Posts: 0

Re: Seemingly impssible to unlock Sony Xperia XA

 Marjo thanks for following up. Vodafone said O2 must unblacklist the phone, spoke to O2 and they said it IS locked, and the reason it works with an EE SIM is because they share networks. They also said, again, that they cannot unlock it because it was sold by Carphone Warehouse.

Am on the verge of giving up.... 

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Posts: 102,011
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Seemingly impssible to unlock Sony Xperia XA


@Anonymous wrote:

 spoke to O2 and they said it IS locked, and the reason it works with an EE SIM is because they share networks.


Biggest load of rubbish I've heard this year !!

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Seemingly impssible to unlock Sony Xperia XA

They keep telling me this, I don’t know what to do, what’s your advice?

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Posts: 102,011
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Seemingly impssible to unlock Sony Xperia XA

I still think it's a voda issue either with the phone or your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Seemingly impssible to unlock Sony Xperia XA

I’ve now given up on this. Been reading up, apparently the 0 next to the Network in the system menu means there are no attempts left to alter that value. So we were effectively sold a locked phone.

thank you everyone for time and input, i am defeated

Highlighted
Posts: 102,011
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: Seemingly impssible to unlock Sony Xperia XA


@Anonymous wrote:

I’ve now given up on this. Been reading up, apparently the 0 next to the Network in the system menu means there are no attempts left to alter that value. So we were effectively sold a locked phone.

thank you everyone for time and input, i am defeated


That's only if there is an [x] preceeding that line @Anonymous 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 13,352
Topics: 82
Registered: ‎14-01-2014

Re: Seemingly impssible to unlock Sony Xperia XA

Bingo!
It says 0 because it's already unlocked.
The screenshot on page 3 shows that as far as that handset is programmed, it is unlocked