Re: Samsung j3 2016

rylo64 · ‎19-06-2018

why does my Samsung j3 2016 not accept any memory cards i have had it since April 2o18

Bambino · ‎19-06-2018

@rylo64 If you're having difficulty with your phone, try contacting Samsung support. https://www.samsung.com/uk/support/

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Anonymous · ‎19-06-2018

@rylo64 Maybe the phone is faulty or the memory cards you are using are corrupted or not the right format. Contact customer service for a repair

https://www.o2.co.uk/contactus

MI5 · ‎19-06-2018

What exactly is the problem with the cards?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎19-06-2018

What error message are you getting, if any. Or are you having problems saving to the memory card?

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Anonymous · ‎19-06-2018

@rylo64

The J3 2016 will accept cards up to 128GB in size, if you insert one any larger it'll probably not be able to read it because it cannot address the full memory area.

EmilieT · ‎20-06-2018

Hi @rylo64, and welcome

Were any of the suggestions above helpful, or would you be able to give us a bit more info on what's happening please? As you can see the other members are very keen on helping you find a solution!

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MI5 · ‎20-06-2018

As I understand from some PM’s last night, he is going to call into his local store today to get Phone checked out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎20-06-2018

Awesome, thanks @MI5 for the update! Hopefully we'll hear more on what came out of that later on

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