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MatthewACA · ‎05-12-2023

I recently purchased my Samsung S23 Ultra which came with the buds 2 Pro promotion in which I should receive a code so that I can purchase the buds. I have contacted o2 multiple times regarding the issue and have been told each time it will be resolved within 48 hours, but I'm still to receive the code months later. I don't want to miss out on this offer as it was one of the reasons I picked this deal. Could anyone point me in the right direction on who to contact?

Thanks.

MI5 · ‎05-12-2023

@MatthewACA

Help and next steps here Guide: Gift with Purchase

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-12-2023

@MatthewACA

Help and next steps here Guide: Gift with Purchase

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MatthewACA · ‎05-12-2023

Thank you!

MI5 · ‎05-12-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Nelli · ‎21-04-2024

Did you get this sorted. I'm the exact same, I keep getting fobbed off and that's 1 of the reasons I picked the phone too

MI5 · ‎21-04-2024

Follow the guide posted above @Nelli

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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