on 20-03-2018 22:36
I wonder why you aren't thinking about changing network @CraigR?
This isn't a facetious comment by the way but a genuine question...
Already said in previous replies that I will be when my contract runs out. Will be difficult, though. Ive been with O2 since they were BTCellnet and where I live they offer the best coverage. They sort of have me by the balls.
20-03-2018 23:18 - edited 20-03-2018 23:18
Hmm, the apologists are out in force again I see!
On the grounds that we're way behind every other carrier on the planet with this release perhaps?
Or that a market leading, flagship phone costing in excess of £600 pounds is running security software that is now 4 months out of date?
Are those good enough reasons?
It's easy to say 'sorry' but actions speak louder than words!
21-03-2018 02:22 - edited 21-03-2018 02:29
All the networks in Britain have updated to Oreo except o2 why are o2 different (slower) than the rest?? All any customer can ask is when o2 think the update will be available I don't think that is to much to ask I have been an o2 customer for 10 years I have been loyal respect me and all the money I have paid you over the years by getting your finger out and communicate with your customers without us you are nothing
on 21-03-2018 06:45
"We can understand your frustration. We’re testing this with Samsung but don’t yet have any ETA to share. We’re hopeful we’ll know more in the coming weeks."
Like I said before we're not seeing an update anytime before June.
They hate us peasants with the lowly S8, we should buy a new S9 or Apple if we want speedy customer service....
on 21-03-2018 08:06
I switched to O2 from EE (and from a pixel to a galaxy s8 after reading the poor pixel2 screen reviews).
Firstly, i can say that the o2 experience is leagues better than EE generally. Im not going to get into the pros/cons of the S8 vs Px2, although i have to say that not having the latest android is a pain. I was in the Oreo beta program on my Pixel (and the OTA rollout) and i can say that the backend improvements should be wodnerful on the S8.
Its understandable that when its not stock, it takes logner. We have not only o2 but also samsung muckety-mucks discussing at length the rollout and issues of Oreo with Google.
But, i think its fair to say that the ball has been dropped here. All we can hope for is that the Android P rollout is a little more timely, probably when we have all upgraded to the S9/10 and have treble.
To be honest i am less worried about Oreo than the poor rollout of security patches. The pixel was very good at this and my phone was one of the few safe in the slew of cyber attacks last year. I think this is something that really needs tightening up with samsung/o2 (despite the S8 having baked in antivirius etc..which the pixel doesnt have).
Still.. frustrating considering the cost and tie-in to contract. There are literally no upgrade/transfer options for me only a few months in unless i want to spend a fortune.
on 21-03-2018 17:27
Im amazed that the twitter response is "coming weeks" an absolute joke. They are one of the biggest networks and this shouldnt be an issue but is causing lots of customers to get annoyed/upset.
After 17 years i think this might be the end of the line for me. My friends are all on 3, have had their update a few weeks ago and have better tarriffs.
Bye bye o2
on 21-03-2018 17:31
on 21-03-2018 17:34