Samsung S3 - text messages not arriving

[Anonymous]

For a few weeks now, I'm told by various friends that they have sent me text messages and that I haven't replied.

The reason is, is that I haven't been receiving them - it's on at least 10-15 occasions over the last month I reckon.

I rang O2 and they reckon there's nothing wrong with my network settings etc, and I've tried disabling the TuGO app on my phone and iPad, but it doesn't seem to help...

How could it be the phone?!?

[MI5]

It could be due to cell congestion whilst the ongoing work for 4G is happening.
All you can do is reboot the phone occasionally as this usually gets them delivered, until the work on the network in your area is completed.

[Anonymous]

Thanks for your suggestion - I have rebooted the phone a few times and none of the messages have ever arrived.

Also, surely if this is a known issue, why didn't the O2 Customer Services representative tell me that?!

Sorry, don't mean to sound too negative, but with a phone that doesn't receive text messages, I'm kinda buggered!!

[MI5 · Accepted solution]

This type of issue is usually network or sim related, rather than phone related.
Try a new sim to see if it helps first.....

[jonsie]

^^
+1

[Anonymous]

Thanks all - just got a new sim, so hopefully that will sort it.

Strangely, notifications of receipt of SMS are also on the blink - sometimes, no notification appears and you don't know you have a text message until you open the text message app, which then suddenly generates the envelope icon at the top of the screen....even though the message is 4 hours old!!

Thanks for your help guys - close to throwing this phone straight into the river!!!

[jonsie]

Just a thought....you haven't got hangouts as the native messaging app?

[Anonymous]

Not sure what 'hangouts' is, so I doubt it - guy in the O2 shop looked at it and couldn't find anything wrong in my settings, reckoned it may well be something wrong with the phone itself.

[perksie]

If you search the apps on your phone you'll find it, it's the new text app from Google.

[Anonymous]

I have the same problem with GT S5830i but the other way round, people from o2 do not receive my texts. Did anyone find a solution to this problem?