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Samsung J5 2016 phone not sending emails from my default account?

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Anonymous
Not applicable

on ‎02-06-2017 19:51

on ‎02-06-2017 19:51

The new 'phone I have, a Samsung Galaxy J5 2016, is failing to send emails from my default account, which is with PlusNet. I can send emails from a gmail and an icloud account and they can be received on my plusnet default account. I have checked and double checked and checked again that the settings are correct and they are. They are exactly as Plusnet are saying in their setting details.

 

Anyone any ideas of what the problem might be? On my laptop and iMAC I can send emails from the default Plusnet account, so it would seem to be some quirk within the mobile setup, but am at a loss to discover what it could be!

 

Cheers

 

altv

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Anonymous
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In response to MI5

on ‎03-06-2017 16:06

on ‎03-06-2017 16:06

MI5

 

Have just stripped all the accounts out of the Samsung Email app and the gmail app and reset the accounts in the Samsung email app. (I have done nothing with the gmail app, so that is naked.) I don't think I should say this but have just sent a message from the Plusnet default address to the gmail address and it worked. Equally so in replying to that message, the proper gmail address was there. We shall see.

 

Cheers

 

altv

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MI5
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on ‎02-06-2017 19:54

on ‎02-06-2017 19:54

What outgoing settings are you using?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous
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In response to MI5

on ‎02-06-2017 20:00

on ‎02-06-2017 20:00

The settings I am using for the servers are imap.plus.net, Security type, None. Port 143. Outgoing server relay.plus.net, security, None. Port 587Authentication required checked. I am using the username I set the original account with and the password. Maybe I should use the e mail address as the user name? (That isn't the case with the settings on the iMAC.)

 

Cheers

 

altv

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Anonymous
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In response to Anonymous

on ‎02-06-2017 20:02

on ‎02-06-2017 20:02

I have just tried using the email address and it doesn't work, it fails it server test!

 

altv 

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MI5
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on ‎02-06-2017 20:04

on ‎02-06-2017 20:04

Try port 25 and tick yes to use smtp auth.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎02-06-2017 20:10

on ‎02-06-2017 20:10

MI5

 

Have done that still no luck!

 

altv

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MI5
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on ‎02-06-2017 20:12

on ‎02-06-2017 20:12

What are you using for your data connection?
O2 data or plusnet wifi?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎02-06-2017 20:13

on ‎02-06-2017 20:13

MI5

 

Incidentally, when finishing the adjustments to the settings, the check for the servers comes back OK.

 

altv

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Anonymous
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In response to MI5

on ‎02-06-2017 20:16

on ‎02-06-2017 20:16

MI5

 

No idea what that means! I have an account with O2 on a pay monthly contract and one with Plusnet who supply broadband and land line details. So what you mean by O2 Data or Plusnet wifi is a wee bit beyond me. Does it mean there are some other settings on the Samsung that need to be setup?

 

Cheers

 

alyv

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MI5
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on ‎02-06-2017 20:17

on ‎02-06-2017 20:17

@Anonymous wrote:

MI5

 

Incidentally, when finishing the adjustments to the settings, the check for the servers comes back OK.

 

altv

It should work ok if it's passing that test.

Which mail client are you using?

Might be best to add the plusnet account to your gmail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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