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Anonymous
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Accepted Solution

SAMSUNG GALAXY MINI

I have a Samsung Galaxy Mini which keeps switching itself off.  Can happen 2 or 3 times a day.  Anybody know why and how I can stop it?  Tried to update it but here's the message I get on the O2 website:

 

How to upgrade:
One Range Accreditation Software - Full Details SW: S5570XWKA9, CSC: S5570O2UKB1
At this time, O2 have not accredited any further software releases for this handset.
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Posts: 74,444
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Registered: ‎04-01-2009

Re: SAMSUNG GALAXY MINI

Are there any apps that you have installed recently around the time you had the problem?

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Anonymous
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Re: SAMSUNG GALAXY MINI

No, it happens on a daily occurance.

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Posts: 74,444
Topics: 558
Solutions: 3,473
Registered: ‎04-01-2009

Re: SAMSUNG GALAXY MINI

First thing to try is a backup then a factory reset. If that doesn't solve the issue then it needs to be returned under the warranty.

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Anonymous
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Re: SAMSUNG GALAXY MINI

Thanks for your help, I'll give that a try.

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Posts: 74,444
Topics: 558
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Registered: ‎04-01-2009

Re: SAMSUNG GALAXY MINI

Good luck, let us know how you get on.

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Posts: 92,907
Topics: 541
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Registered: ‎04-04-2012

Re: SAMSUNG GALAXY MINI

The S3 mini is the GT-I8190.
Type *#1234# for the firmware on your phone - Should be XXALL if it's on the latest.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)