cancel
Showing results for 
Search instead for 
Did you mean: 

SAMSUNG GALAXY MINI

Anonymous
Not applicable

I have a Samsung Galaxy Mini which keeps switching itself off.  Can happen 2 or 3 times a day.  Anybody know why and how I can stop it?  Tried to update it but here's the message I get on the O2 website:

 

How to upgrade:
One Range Accreditation Software - Full Details SW: S5570XWKA9, CSC: S5570O2UKB1
At this time, O2 have not accredited any further software releases for this handset.
Message 1 of 7
3,245 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

First thing to try is a backup then a factory reset. If that doesn't solve the issue then it needs to be returned under the warranty.

View solution in original post

Message 4 of 7
3,239 Views
6 REPLIES 6

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

Are there any apps that you have installed recently around the time you had the problem?

Message 2 of 7
3,243 Views

Anonymous
Not applicable

No, it happens on a daily occurance.

Message 3 of 7
3,241 Views

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

First thing to try is a backup then a factory reset. If that doesn't solve the issue then it needs to be returned under the warranty.

Message 4 of 7
3,240 Views

Anonymous
Not applicable

Thanks for your help, I'll give that a try.

Message 5 of 7
3,235 Views

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

MI5
Level 94: Supreme
  • 144198 Posts
  • 634 Topics
  • 27634 Solutions
Registered:
The S3 mini is the GT-I8190.
Type *#1234# for the firmware on your phone - Should be XXALL if it's on the latest.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
3,227 Views