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Level 1: Joiner
Posts: 5
Registered: ‎08-11-2016

Re: PUK code and NCK code

Hi Emillie,

 

I did not receive your private message. Please could you contact me via personal my email to resolve the issue?

 

Thanks

 

Regards

 

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: PUK code and NCK code

I'm sorry to hear you didn't get my Message @JN-1234  worried 

 

Unfortunately I can only contact you on the forum directly, and not via your personal email address. I've resent you a Message and in order to read it and reply to it simply click on Messages as shown below, on the top right section of the page:

 

Screenshot 2019-03-06 at 08.30.23.png

 

Looking forward to hear from you slight smile

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Level 1: Joiner
Posts: 5
Registered: ‎08-11-2016

Re: PUK code and NCK code

Dear All,

 

Just to let all of you know that my issue is now resolved. Emilie had kindly chased up her Executive Relations team to provide a solution for me. They had given me a refurbished S9 phone as a replacement as my own can't be unfrozen and unlocked. The new phone is now working. Hence, I am now happy with the solution after more than 4 months of torment and agonies. Lots of phone calls to O2, Virgin, Samsung, gone down to Samsung's shop and also a complaint letter to O2's complaint review services. Hitting brick walls wherever I turned to.

 

Therefore, I would like to say a big THANK YOU to Emilie who had helped tremendously in resolving the whole issue or else nothing moves without her help. She is a STARstar

 

Thanks a million, Emilie.

 

Best Regards

Joanne

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Posts: 104,415
Topics: 552
Solutions: 13,505
Registered: ‎04-04-2012

Re: PUK code and NCK code

Good news and as I suggested in my first response to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎08-11-2016

Re: PUK code and NCK code

Yes, I know MI5. Thanks for the solution. But the problem that I had was that I was unable to speak to anyone who is in authority who could really help me. I could only get through to the Customer Services team who were hopeless. I had requested to speak to their manager many times. But either the manager refuses to speak to me and /or the customer service individual refuses to put me through to her. I could hear her telling the customer service individual who was serving me to ask me to just wait for the NCK code and everything will be resolved. Which I had informed them many times (as the same code was being sent to me many times) that it does not work. They just refused to listen. That was my frustration and torment. I was at my wits' end until my husband spotted the "O2 Community" forum when I told him about other mobile network providers' forums on PUK and NCK codes that I had found.  

 

Therefore without Emilie's help, nothing moves. And that the reason that I have to say a big "Thank you" to her.

Highlighted
Posts: 104,415
Topics: 552
Solutions: 13,505
Registered: ‎04-04-2012

Re: PUK code and NCK code

We understand your frustrations with the Muppets, believe me Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)